HOW ARE ITEMS DISPATCHED?
All items, as advised by PayPal and to offer more protection for our customers, are dispatched using Royal Mail's Signed For service. For international customers, items will be dispatched via Royal Mail before they are transferred to your national postal service, for example, for our American customers, Royal Mail transfers your packages to USPS and additional tracking can be obtained via their website. You do not need an additional tracking number for this service.
HOW LONG DO I HAVE TO WAIT FOR MY ITEMS TO BE MADE & POSTED?
Our current dispatch times are between 3-6 working days - this is usually the quicker time during quieter periods.
HOW CAN I RECEIVE MY ITEMS QUICKER?
We do offer upgrades. This is known as, 'Rush My Order' and is where we can dispatch and you receive your item within 48 hours, when you place your order by 11am. These items, if selected at checkout, are made and then dispatched using Royal Mail's Special Delivery Service. Using this service, Royal Mail promises to ensures your item will arrive with you, by 1pm the next day after we have shipped it. It will need signing for though and so someone will have to stay at home for this.
HOW CAN I SAVE ON MY POSTAGE?
Due to the lightweight nature, of the majority of our products - such as keyrings and jewellery, we can usually post around four of these items for the same price as one. This is where, if you're savvy with your online shopping, you can grab a real bargain. Additionally, we offer FREE POSTAGE ON ORDERS of £33 or over. This postage is tracked and all you have to do is,
- Add products to the value of £33, or more, to your basket
- At Checkout, select Free Shipping On Orders of £33 or more, from the Drop-Down menu
WHAT IF I PROVIDE THE WRONG DELIVERY ADDRESS?
If you pay via Paypal, unfortunately, we will have to cancel your order for you to then reorder using the correct address. Within PayPal's Terms & Conditions, items can only be dispatched to the address you have provided us with at checkout. This is to prevent both us and you from potential fraudulent claims.